RETURN POLICY

 

Non-Customized / Non-Personalized Products

We want you to be delighted with your purchase! If you are not completely satisfied with any unused, unopened non-customized/personalized items, you may return them within 15 days of the delivery date for a full refund.

Customized or Personalized Products

Due to the personalized nature of our customized products, we cannot accept returns or offer refunds for items that are customized to your specifications, except in the case of defects or errors.

If you receive a customized product that is defective, damaged, or was not made according to your specifications, please contact us immediately at support@charmedviolet.com. We will be happy to provide a replacement or a full refund for the defective item.

Digital Products

Please note that all digital products are final sale and are not eligible for returns or refunds. If you encounter any issues with your digital product, please contact our support team (support@charmedviolet.com) for assistance.

Quality Assurance

We stand by the quality of our products. If there is a manufacturing error or defect in any of our physical products (personalized or non-personalized), please return the item in its original condition and packaging within 15 days of delivery. We will promptly exchange it for the same item or issue a full refund.

Please inspect your order when you receive it and contact us immediately (support@charmedviolet.com) if the item is defective, damaged or you received the wrong item.

Refunds

All returns must be in their original packaging and condition and also be made within 15 days of the delivery date.

Charmed Violet has the right to refuse returns that passed the 15 days allowed time after delivery.

For help with refunds or defective products, please contact us at: support@charmedviolet.com

 

Please note that the refund will not include the original shipping costs or any additional fees incurred for return shipment. You should expect to receive your refund within a few weeks after you have shipped the return. This includes transit time (5 to 10 business days), processing time once we receive the return (2 to 3 business days), and the time required for your bank to process the refund (5 to 10 business days).

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

 

Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.

(2) Email us at support@charmedviolet.com (Name, Order Number, and any information of why you are requesting a refund).

We have a 15 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.

Do not send your purchase back to the address from which it came. 

 

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you.  You will need to pay a shipping and handling fee to cover the costs of reshipping.  If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance.  There will be a 30% restocking fee taken out of the refund as well. 

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier.  Sometimes they end up lost in transit.  In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of charge.  If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they order.  Because of this, we can only cancel or modify orders within the first 12 hours after purchase.  Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all.

Clearance Items

Items sold on clearance cannot be returned or refunded.  They may not include original packaging.  We make no guarantees about the condition of these items.

Warranties

Our standard refund and replacement policy lasts 15 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement. 

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following channels:

Email : support@charmedviolet.com

 

RETURN & EXCHANGE PROCESS FLOW

 

At Charmed Violet, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed non-customized merchandise can be returned or exchanged within 15 days of the delivery date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via support@charmedviolet.

Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

●             To begin the returns process, please send an email to our customer service support team at support@charmedviolet.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.

●             As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.

●             If the order qualifies as approved for return/refund, our team will notify you where to ship it.

●             Do not send returns to the original address.

●             You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:

●             We can refund your original form of payment in 3-5 business days.

●             We can send a replacement of the order and have it ready with the next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim ID from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items.

Have more questions? Reach out to our Customer Support Team support@charmedviolet.com